Booking Terms & Conditions

Ticket Collection

If you have pre-booked tickets, please show your confirmation email or the card used on arrival at the event.


Ticket Exchanges and Refunds

We regret that tickets cannot be refunded or exchanged. We will however accept tickets for resale only after all of the tickets for that performance have been sold.



If you have any access needs, please get in touch with us in advance of the event and we will do our very best to accommodate your needs. Please contact Hani at / 01865 484777.


Latecomers Policy

Latecomers are admitted at the discretion of the performers and the front of house manager. If the artists have a policy of not admitting latecomers into the auditorium, OCM will tell customers at the point of sale or at the earliest possible opportunity by email.



Children and babies are welcome at our events, however please be aware that most of OCM’s performances are tailored for adults and therefore have running times that may not be appropriate for young children. All children and babies require a ticket for events unless it is a free event. Accompanying adults may be asked to remove any children who are disturbing the performance.


Cancelled Events

If OCM cancels an event or alters the event in a material way from what is advertised, we will refund your ticket(s) or offer an exchange for another OCM event. OCM will not be liable for additional travel or accommodation expenses as a result of the cancelled event.

OCM will not be liable in any way if an event or performance is abandoned due to any factors which are beyond our reasonable control such as, acts of god: including earthquakes, storms, flooding: power failure or fire: force majeure: including war, terrorist acts, and civil commotion.



OCM may refuse admission to a ticket holder, or ask a ticket holder to leave if in the reasonable opinion of OCM (or the venue), admission might be a risk to the safety of the ticket holder or the audience, or if admission might affect the enjoyment of the audience, or affect the running of the event.


Data Collection

When you purchase tickets through OCM’s ticketing platforms your contact and ticket details will be held by OCM to administer the ticket booking process. When you book online you agree for the booking platform to handle your data. The information is held for administrative and statistical purposes only. We will not contact you further unless you agree to us doing so, or to inform you of change to the event. Please see our Privacy Policy for more information on how OCM handles data.